Job Vacancy: Sales Support Specialist

5th Nov 2019

Overall Purpose

To process sales orders via inbound calls, emails and the website together with the provision of product information and query/enquiry handling in a professional manner, ensuring customer service excellence is achieved.


Principal Accountabilities

Handing and processing incoming sales orders

Providing product information and cross-selling other products where appropriate

Establishing and building a rapport with the customers

Resolving queries efficiently and in a professional manner

Work towards and achieve personal and team targets and deadlines

Effective interdepartmental communication to resolve queries

Maintenance of product knowledge, customers and suppliers

Sales order administration and customer account maintenance

Liaise with other internal departments to ensure sales orders are completed and despatched to the customer in a timely manner

Positive promotion of the Company at all times.

Able to operate and own a CRM system


Generic Responsibilities and Expected Standards

Maintain a high standard of customer service and care within your area of responsibility

Adherence to all Company policies and Quality procedures

Ensure that all work produced is of a high standard as directed by your Line Manager

Keep work areas clean and tidy

Ensure that any equipment supplied for the purpose of your work is maintained

Attend ongoing product and quality training when required


Person Specification

Excellent Customer Service skills

Numerate and accurate processor with excellent attention to detail

Outstanding team player, able to embrace and adapt to change

IT Literate

Proactive approach to the completion of tasks and objectives

Strong customer engagement and relationship management skills

Confident communicator, both written and verbal.